KedaiKitalah — Operations Flow Guide

Buyer Action

Browse & Add to Cart

Buyer visits KedaiKitalah and selects a product. Standard products go straight to checkout. Catering/service products require booking details.

📅 Catering & Service Products OnlyBuyer must fill in Booking Date, Preferred Time, and Number of Pax before adding to cart. Price preview is shown automatically.

Buyer Action

Checkout & Place Order

Buyer fills in phone, email, delivery location (map), and unit/floor/house number. Payment method is Bank Transfer (BACS). Order status → On Hold.

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Auto — WAWP

Order Confirmation

WAWP sends an instant order confirmation to the buyer.

📱 To: Buyer — Instant

WAWP Notification #1 — Pending PaymentHi Ryan, Your order #29630 has been received on KedaiKitalah. Amount : RM11.00 Please complete your bank transfer and send your payment slip to us on WhatsApp. - KedaiKitalah

Buyer Action

Transfer Payment & Send Slip

The Thank You page shows DuitNow QR + TNG QR codes. Buyer transfers the exact amount, then taps the WhatsApp button to send their payment slip to admin for verification.

💡 Thank You Page FeaturesPayment QR codes in a tab switcher (DuitNow / TNG). WhatsApp button pre-filled with order #, amount and buyer name. Buyer just taps and sends their screenshot.

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Auto — WAWP

Payment Confirmed

Once admin confirms payment via magic link, order moves to Processing. WAWP automatically notifies buyer.

📱 To: Buyer — Instant

WAWP Notification #2 — ProcessingHi Ryan, Your payment for order #29630 has been confirmed! 🎉 Amount : RM11.00 Your order is now being prepared. - KedaiKitalah

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KK Plugin — Standard Products

Order Shipped (Standard Delivery)

Once vendor submits their tracking ID via the magic link, buyer receives courier and tracking details.

📱 To: Buyer — When vendor submits tracking

KK Plugin — Vendor tracking magic linkHi Ryan! 📦 Your KedaiKitalah order has been shipped! Courier : J&T Express Tracking ID : JT1234567890MY Track at: https://www.tracking.my/ Thank you for your purchase and for supporting our community! - KedaiKitalah

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KK Plugin — Catering / Service

Service Fulfilled (Catering / Service)

When vendor taps Confirm Fulfilled on their magic link, buyer receives a completion message with a 24-hour issue window.

📱 To: Buyer — When vendor marks Fulfilled

KK Plugin — Vendor fulfill magic linkHi Ryan! 🎉 Your KedaiKitalah Catering x2 has been marked as FULFILLED by the vendor! Order ID : #29597 Amount : RM1,162.00 Date : 2026-05-21 Time : 21:06 Pax : 48 pax We hope you enjoyed the service! 😊 ───────────────────────── ⚠️ If the service has NOT been fulfilled yet, please contact us within 24 hours: https://wa.me/60172018885 Thank you for supporting our community! - KedaiKitalah

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KK Plugin

Order Completed

When admin marks the order as Completed in WooCommerce, buyer receives a final WhatsApp with a 48-hour issue window.

📱 To: Buyer — When admin marks Completed

KK Plugin — woocommerce_order_status_completedHi Ryan! 🎉 Great news — your KedaiKitalah order has been marked COMPLETED! Order ID : #29630 Item(s) : test x1 Amount : RM11.00 Courier : J&T Express Tracking : JT1234567890MY We hope you love your purchase! 😊 Thank you for supporting our alumni community. ───────────────────────── ⚠️ Did NOT receive your order or have an issue? Please contact us within 48 hours: https://wa.me/60172018885 We are here to help! - KedaiKitalah Platform Kita, Rezeki Bersama 🌟

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Auto — WAWP (if unpaid)

48-Hour Payment Reminder

If buyer hasn't paid after 2 days, WAWP automatically sends a payment reminder.

📱 To: Buyer — After 2 days if still Pending

WAWP Notification #5 — Pending Payment After 2 DaysHi Ryan, This is a gentle reminder — your order #29630 (RM11.00) is still awaiting payment. Please complete your transfer and send us your slip on WhatsApp. If you have already paid, please disregard this message. - KedaiKitalah

Catering / Service Only

New Booking Request → Confirm or Decline

When a buyer places a catering/service order, vendor gets a booking request immediately. Vendor must confirm or decline before buyer pays.

📱 To: Vendor — Instant on new booking order

KK Plugin — kk_notify_vendor_booking_requestHello Kedai Testing! 📋 You have a new BOOKING REQUEST on KedaiKitalah. Please confirm if you can fulfill before buyer pays. Order ID : #29597 Item(s) : Catering x2 Amount : RM1,162.00 Buyer : Ryan Lee Phone : 60122815311 Date : 2026-05-21 Time : 21:06 Pax : 48 pax Can you fulfill this booking? TAP TO CONFIRM: https://kedaikitalah.com/?kk_vendor_action=confirm&order_id=29597&token=... TAP TO DECLINE: https://kedaikitalah.com/?kk_vendor_action=decline&order_id=29597&token=... Please respond within 24 hours. - KedaiKitalah

🔗 Vendor taps Confirm → Buyer receives payment link: Buyer gets WA with link to complete payment to secure the booking.

🔗 Vendor taps Decline → Buyer receives apology: Order cancelled. Buyer notified to select a different date or vendor.

Standard Products

Payment Confirmed → Submit Tracking

When admin confirms payment, vendor receives a WhatsApp with a magic link to submit the tracking ID. No login required — works directly from WhatsApp.

📱 To: Vendor — When admin confirms payment

KK Plugin — kk_notify_vendor_on_processing📦 Hello Kedai Testing, You have a new confirmed order on KedaiKitalah! Please pack and ship as soon as possible. Order ID : #29630 Item(s) : test x1 Amount : RM11.00 Buyer : Ryan Once shipped, submit your tracking ID here: https://kedaikitalah.com/?kk_vendor_tracking=1&order_id=29630&token=abc123... Thank you! - KedaiKitalah

🔗 Vendor taps magic link → Mobile tracking page (no login): Shows order details. Vendor fills in:

Courier: [ J&T Express ▼ ]
Tracking ID: [ JT1234567890MY ]
Notes: [ optional ]

🚚 Submit & Notify Buyer

On submit → Order → Shipped → Buyer gets tracking WA → Admin gets WA alert

📱 To: Vendor — After tracking submitted (confirmation)

KK Plugin — confirmation receiptHi Kedai Testing! ✅ Tracking ID submitted successfully for Order #29630. Courier : J&T Express Tracking ID : JT1234567890MY The buyer has been notified automatically. - KedaiKitalah

Catering / Service

Payment Confirmed → Mark as Fulfilled

For catering/service orders, vendor receives a magic link to mark the service as Fulfilled after completion. Shows booking date, pax, and amount.

📱 To: Vendor — When admin confirms payment

KK Plugin — kk_notify_vendor_on_processing🎉 Hello Kedai Testing, You have a confirmed booking on KedaiKitalah! Payment received — please prepare for the service. Order ID : #29597 Item(s) : Catering x2 Amount : RM1,162.00 Buyer : Ryan Date : 2026-05-21 Time : 21:06 Pax : 48 pax Once the service is completed, tap below to mark as Fulfilled: https://kedaikitalah.com/?kk_vendor_fulfill=1&order_id=29597&token=xyz789... Thank you! - KedaiKitalah

🔗 Vendor taps magic link → Fulfill confirmation page: Shows order + booking details (date, pax, amount), then:

✅ Confirm Fulfilled ✕ Not Yet / Cancel

On confirm → Order → Fulfilled → Buyer + Admin get WA notifications

📱 To: Vendor — After fulfilled (confirmation)

KK Plugin — confirmation receiptHi Kedai Testing! ✅ Order #29597 has been marked as Fulfilled. The buyer has been notified. Thank you! - KedaiKitalah

Admin Receives

New Order — Payment Confirm Link

Immediately when any order is placed, admin receives a WhatsApp with full order details and a one-tap magic confirm link. Wait for buyer to send payment slip before confirming.

📱 To: Admin — Instant on new order

KK Plugin — kk_admin_order_alert🛒 KedaiKitalah - New Order #29630 Buyer : Ryan Lee Phone : 60122815311 Item(s) : test x1 Amount : RM11.00 Once buyer sends payment slip, tap below to confirm: https://kedaikitalah.com/?kk_confirm_payment=1&order_id=29630&token=abc123... ⚠️ This confirm link works ONCE only.

🔗 Admin taps confirm link → Confirmation page: Shows order summary. Admin verifies buyer's payment slip first, then:

✅ Confirm Payment ✕ Cancel

On confirm → Order → Processing → Buyer + Vendor notified automatically

📋 Also via WAWPWAWP Notification #4 also sends admin an alert when order is Pending Payment — this is a backup/duplicate. The KK Plugin message above includes the magic confirm link.

Admin Receives

Tracking ID Submitted by Vendor

When vendor submits tracking via their magic link, admin gets a WhatsApp alert with full tracking details and confirmation that buyer was notified.

📱 To: Admin — When vendor submits tracking

KK Plugin — vendor tracking magic link📦 KedaiKitalah — Tracking Submitted Order ID : #29630 Buyer : Ryan Lee Item(s) : test x1 Amount : RM11.00 Courier : J&T Express Tracking ID : JT1234567890MY Buyer has been notified via WhatsApp. - KedaiKitalah

Admin Receives

Service Fulfilled by Vendor

When vendor marks a catering/service order as Fulfilled via their magic link, admin receives a WhatsApp confirmation.

📱 To: Admin — When vendor marks Fulfilled

KK Plugin — vendor fulfill magic link✅ KedaiKitalah — Order Fulfilled Order ID : #29597 Buyer : Ryan Lee Item(s) : Catering x2 Amount : RM1,162.00 Date : 2026-05-21 Vendor has completed the service/catering. Buyer has been notified via WhatsApp. - KedaiKitalah

Admin Action

Mark Order as Completed

Admin goes to WooCommerce → Orders and changes status to Completed once satisfied. This triggers a final WhatsApp to the buyer automatically.

✅ Triggers Final Buyer WABuyer receives order completion message with 48-hour issue contact window pointing to admin WhatsApp.

📋 WooCommerce Order Status FlowPending → On Hold (BACS placed) → Processing (admin confirms payment) → Shipped / Fulfilled (vendor action) → Completed (admin closes)

🛒 Buyer Receives

Order PlacedWAWP Auto (#1 Pending) — instant

Booking Confirmed by VendorKK Plugin — payment link to proceed

Booking Declined by VendorKK Plugin — apology, order cancelled

Payment ConfirmedWAWP Auto (#2 Processing) — instant

Order ShippedKK Plugin — courier + tracking ID

Service FulfilledKK Plugin — with 24hr issue window

Order CompletedKK Plugin — with 48hr issue window

48hr Payment ReminderWAWP Auto (#5) — if still unpaid

🏪 Vendor Receives

New Booking RequestKK Plugin — confirm/decline magic links

Payment Confirmed (Standard)KK Plugin — tracking submit magic link

Payment Confirmed (Catering/Service)KK Plugin — fulfill magic link

Tracking SubmittedKK Plugin — confirmation receipt

Order FulfilledKK Plugin — confirmation receipt

⚙️ Admin Receives

New Order PlacedKK Plugin — full details + magic confirm link

New Order (backup)WAWP Auto (#4 Pending to Admins)

Tracking Submitted by VendorKK Plugin — courier + tracking details

Service Fulfilled by VendorKK Plugin — booking + order details

📌 Message Sources

WAWP Auto — Configured in app.wawp.net. Fires automatically when WooCommerce order status changes. No code needed.

KK Plugin — Custom plugin logic. Sends via WAWP API. Includes magic links, booking details, and contextual messages for standard vs catering/service orders.

Magic Links — Secure one-time URLs sent via WhatsApp. No login required. Each link is unique per order and secured by a hash token.

🔄 Order Status Flow

Pending → On Hold → Processing → Shipped / Fulfilled → Completed